Using Our Website
www.travelhouseholidays.co.uk is maintained for your personal use and viewing. The access and use of www.travelhouseholidays.co.uk featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.
Information collected by us is used to improve the content of www.travelhouseholidays.co.uk, to customise the content and/or layout of www.travelhouseholidays.co.uk and to contact users. Acting as a travel agent, The Travel House will pass your details onto any third party tour operator / travel company as deemed necessary to complete your travel booking. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before you depart on your holiday/cruise/travel arrangement. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order at that price.
Indemnification
You agree to indemnify The Original Travel House Limited against any loss, liability, claim, demand, damage, or expenses (including legal fees) that may occur in connection with the use of this site.
Data Protection
www.travelhouseholidays.co.uk complies with data protection laws. For more information please read the www.travelhouseholidays.co.uk privacy policy.
Linking To www.travelhouseholidays.co.uk
www.travelhouseholidays.co.uk encourages websites to link to it. We do not however permit our pages to be loaded into frames on your site; www.travelhouseholidays.co.uk pages must load into the users entire window. www.travelhouseholidays.co.uk does not permit links from any site that contains material that could be construed as offensive. The Travel House also does not allow links to be created to www.travelhouseholidays.co.uk without written consent from The Travel House Head Office, Marketing Department.
Copyright
The names, images and logos identifying www.travelhouseholidays.co.uk are copyright of The Original Travel House Limited. If you believe that your copyright has been infringed, please contact The Original Travel House Limited. We will need to know details of the work, where it is on the site, and a statement that reproduction has not been authorised.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of www.travelhouseholidays.co.uk.
Offers have limited availability on a 1st come 1st served basis & are per person unless stated. Official ratings may differ from tour operator / accommodation supplier ratings. Late booking fees may apply. Credit/debit card transactions are subject to a charge unless stated. Some tour operators may charge extras for transfers, in-flight meals or ticket on departure - details on request. * Terms and conditions may apply. Errors and Omissions excluded.
These terms and conditions shall be governed by the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. You hereby consent to the exclusive jurisdiction of the England and Wales courts in all disputes arising out of or relating to the use of this website. Use of this web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Links To External Websites Links contained in www.travelhouseholidays.co.uk will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages. www.travelhouseholidays.co.uk recommends that you read the terms and conditions, and privacy policy, of any external website.
Virus Protection
Our privacy policy explains how we protect the data we collect from you. We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of www.travelhouseholidays.co.uk after a change has been made is your acceptance of the change.
Our Details
Travel House Head Office: Gilbridge House, Keel Square, Sunderland, Tyne And Wear, England, SR1 3HA
Travel Insurance
Your financial protection The air holidays/flights shown on this website are ATOL protected by the civil aviation authority. We act as agents for licensed tour operators.
Please see our booking conditions for more information.
We are a member of ABTA
ATOL protection does not apply to all holidays and travel services on this website.
Please ask us to confirm what protection may apply to your booking.
All prices quoted on the website may change at time of booking.
Privacy Notice
The Original Travel House Limited's Privacy Notice outlines the information we collect, how we collect it and how it is used within our business. Our Privacy Notice applies to all of our clients and is available on our website for review. When making a booking or enquiry with us the lead name must make all other party members you represent aware of the content of The Travel House Privacy Notice and that the lead name will be acting on their behalf.
Customer Information
When making an enquiry or booking via The Travel House a combination of data may be collected such as, customer name, contact details, travel preferences, special needs & disabilities, social preferences & passport information. This information will be collected when you contact The Travel House, make a booking or enquiry, use The Travel House website & social media platforms or any other engagement we may have with you as a customer or visitor to the business.
Our Use of Your Information
To provide you with the best possible service and assist with your travel plans, The Travel House may need to disclose and process information outside of the UK/EEA . It may be mandatory to supply information for the purposes of immigration, border control, security and anti – terrorism or any circumstances that are deemed appropriate by tour operators and government authorities. Many countries will now only allow travel when providing advanced passenger details (API) these requirements will differ depending on destination. It is at our discretion to collect these details even if it is not mandatory.
We may collect and process your information for the purposes set out below;
Administration, service, customer care, security, fraud & crime prevention, customer feedback, social media, reviews, advertising & marketing, customer travel preference, credit check & Debt collection.
Further information such as health or religion will also be considered as sensitive data under the GDPR 2018. We may require these details to act in your best interest and on your behalf. All sensitive information will be collected on the condition we have your full consent. When confirming a holiday with The Travel House you also agree for us to share this information with insurers, medical staff or there agents where they will need to act on your behalf in the interest of you or your party members in the case of an emergency.
If you are unable to agree to the above terms we will be unable to assist you or process your holiday reservation.
Advertising & Marketing Material
The information you provide may on occasion be used to inform you of services or goods available such as new products, consumer events, competitions, holiday offers or promotions.
When a booking is made via the Travel House website we will assume that you are happy to receive detail via email. However, If it is your preference not to receive any marketing material from us you have the right to ask in writing to 'opt – out' we will then put measures in place to action your request. You also have the right to request a copy of the information we hold relating to you. To do this you will need to complete a Data Subject Access Request Form. This form is available in request. Please allow one month for a reply.
Outside of the European Economic Area data protection controls may not be the same as the legal requirements within the UK.
When accessing The Travel House website or any other e-platforms, cookies may be used. By using our website you consent to our use of cookies.
Our website contains links to third party websites and micro sites, these are not controlled or owned by us. For example ancillary products such as insurance and car hire. It is your responsibility to check the status of the sites before using them. Please check their terms and conditions before proceeding.
As a business we will monitor all data for security and training purposes. We may review web and social media app traffic, transactions, CCTV in and around our premises and telephone calls. All recordings shall remain our sole property.
When you book or register with us, we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products.
You can change your marketing preferences by contacting us in any way or by using the ‘unsubscribe’ link in our marketing emails, or UNSUBSCRIBE / STOP to our WhatsApp marketing messages.
We will respect your choice as to what communications you wish to receive and the methods by which you are sent them.
Security Notice
We have taken all reasonable steps to protect your data and have appropriate security measures in place to protect all data we hold.
Data Notice
To ensure your holiday runs smoothly we may need to pass on information such as name, address, dietary requirements, date of birth, etc. This information is required by airlines, hotels, transport companies, public authorities such as customs and immigration. When you book a holiday with The Travel House you consent to this information being shared with the relevant people.
There are a number of countries that require advanced passenger details for border security details. This information is processed by the USA Department for Homeland Security. These are listed as follows: Anguilla, Antigua and Barbados, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. The UK information Commissioner's office has accepted that this will not be a breach of the Data Protection Act but we are required to bring this to your attention.
From May 25th, 2018 The General Data Protection Regulation (GDPR) comes into force. These new regulations will safeguard the way in which data is protected and stored.
The Travel House has appointed a DPO (Data Protection Officer) The Data Protection Officer is responsible for;
- Monitoring compliance with the GDPR and other data protection laws, our data protection policies, awareness-raising, training, and audits. Acts as a contact point for the ICO. They co-operate with the ICO, including during prior consultations under Article 36, and will consult on any other matter.
The DPO has due regard to the risk associated with processing operations, and takes into account the nature, scope, context and purposes of processing.
For any queries please contact:
Travel House
Head Office: Gilbridge House, Keel Square, Sunderland, Tyne And Wear, England, SR1 3HA
Any data provided by our customers will be retained for a maximum period of 7 years for varying contractual and legal obligations.
The ICO is the UK's independent body, set up to uphold information rights. For more information please visit www.ico.org.uk
US Secure Flight Data
When travelling to the US you will be permitted to disclose your full name, date of birth and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. Failure to provide the above stated details may result in denial of transport or denial of authority to enter the boarding area. The Transport Security Administration (TSA) may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice.
Booking Conditions
1. Introduction
1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with [IGM’s full company name and address] ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you.
1.2 We sell travel services on behalf of Hays Travel and benefit from Hays Travel’s membership of ABTA with membership number P8355.
1.3 We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.
2. Booking
2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age.
2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.
3. Payment
3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
4. Your contract
4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Details will be given at the time of booking. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Please ask us for copies of these if you do not have them. Until a component has been confirmed by the individual supplier, no contract has been formed.
4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. The products shown are subject to availability. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier.
5. Flights
5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. We will arrange for you to enter into a contract directly with the airline concerned. Your payment obligations will be as agreed between you and us. In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. You are advised to read these carefully prior to requesting us to book your flight. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself.
5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.
6. If You Want To Change or Cancel Your Holiday
6.1 Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.
7. Changes or Cancellations by the Supplier
7.1 We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
8. Our Service Charges
8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:
• "Administration Fee for Supplier Failure Cover" (see “Your Financial Protection” below)
• "Service Charge" – a charge for the booking agency services we provide to you.
Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent.
9. Our responsibility for your booking
9.1 Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the travel services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Complaints
10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.
10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
11. Your Financial Protection
11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.
11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines. Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation.
12. ABTA
We are a Member of ABTA, membership number [ xxx ]. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found at www.abta.com.
13. Special Requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
14. Insurance
We strongly recommend that you take out adequate travel insurance and it may be a condition of your contract with suppliers. Your insurance should offer cover for you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which would have been covered by such insurance.
15. Accommodation
15.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
15.2 Safety standards in some countries may differ from those applicable in the United Kingdom. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
15.3 After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.
15.4 The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly, if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
16. Building Work
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.
17. Delivery of Documents
All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post or email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. You must pay any charges made by suppliers if tickets or other documents need to be reissued.
18. Passports, Visas and Health
18.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports
18.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
19. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
20. Unavoidable and Extraordinary Circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned.
21. Behaviour
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
22. Privacy notice
We are committed to respecting your privacy and protecting your personal information. Our privacy notice is available on our website.
23. Law and Jurisdiction
These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
